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Cherwell Service Management® is a powerful, flexible IT service management (ITSM) tool that enables IT teams to implement, automate, and modernise service and support processes to meet new and evolving needs—at a fraction of the cost and complexity associated with legacy ITSM tools.
The Cherwell® platform is exceptionally easy to customise and configure, which means your service desk can be truly agile. Add new capabilities, integrate easily with third party applications, and extend the benefits of service management to other departments across the organisation—in days, not months, and without needing an army of programmers.
One-Step™ actions for simple and complex task and workflow automation
Out-of-the-box ITIL® best practices, including workflows, process models, and KPIs
IT self-service portal that can be easily customised and branded
Advanced knowledge management to enable employee self-service
Reporting and dashboards that highlight KPIs, trends, and bottlenecks
mApps™ (“merge-able application”) solutions to easily add new capabilities
Quickly adapt to new business needs with rapid and easy configuration
Reduce administrative burden and optimise costs with IT self-service and automation
Show business value, and target areas for improvement with dashboards and KPIs
Improve customer satisfaction through more streamlined, consistent, and effective service delivery
Extend service management capabilities to other departments
Enjoy simple licensing and flexible deployment options