CHERWELL IT SERVICE MANAGEMENT

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CHERWELL IT SERVICE MANAGEMENT

THE PRODUCT

Cherwell Service Management® is a powerful, flexible IT service management (ITSM) tool that enables IT teams to implement, automate, and modernise service and support processes to meet new and evolving needs—at a fraction of the cost and complexity associated with legacy ITSM tools.

The Cherwell® platform is exceptionally easy to customise and configure, which means your service desk can be truly agile. Add new capabilities, integrate easily with third party applications, and extend the benefits of service management to other departments across the organisation—in days, not months, and without needing an army of programmers.

CHERWELL IT SERVICE MANAGEMENT

WHAT CHERWELL ITSM CAN OFFER YOU

Workflow Automation

One-Step™ actions for simple and complex task and workflow automation

ITIL

Out-of-the-box ITIL® best practices, including workflows, process models, and KPIs

Custom Branded portal

IT self-service portal that can be easily customised and branded

Knowledge Management

Advanced knowledge management to enable employee self-service

Reporting + Dashboards

Reporting and dashboards that highlight KPIs, trends, and bottlenecks

Mergeable Applications

mApps™ (“merge-able application”) solutions to easily add new capabilities

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CHERWELL IT SERVICE MANAGEMENT

KEY BENEFITS

Quickly adapt to new business needs with rapid and easy configuration

Reduce administrative burden and optimise costs with IT self-service and automation

Show business value, and target areas for improvement with dashboards and KPIs

Improve customer satisfaction through more streamlined, consistent, and effective service delivery

Extend service management capabilities to other departments

Enjoy simple licensing and flexible deployment options

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SEE HOW WE CAN HELP YOUR BUSINESS

© AFJ Solutions Ltd | ITIL® is a registered trade mark of AXELOS Limited | Cherwell® is a registered trade mark of Cherwell Software LLC